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Terms and Conditions




Ordering online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information.  This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site.  If you wish, you may also send us a money order (only).  Personal checks are not accepted.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by money order.  To order by money order, just print the order forum with your shopping cart contents from your order confirmation page and complete the necessary fields, then mail the form to the address above.


Viewing or Shopping at The Herb Import Company is subject to the following Terms & Conditions. Above all it indicates that you the viewer and / or client visiting at The Herb Import Company are in full agreement with our terms of use. Please make sure you read them carefully and have a clear understanding of the below conditions and stipulations.

Any and all information provided by The Herb Import Company, via this website, or by its employees over the phone, fax, email or any other form of transmission, including any links to or from this site is purely for educational purposes and should never be interpreted as a recommendation for a specific treatment plan, product, course of action of medical, cosmetic treatment or human consumption or use. Persons with serious medical conditions should seek professional care.

The Herb Import Company waives any and all responsibility or legal consequences as result to any of our products. Neither The Herb Import Company nor any of its officers, employees, associates or affiliates can be held responsible for any losses or damage of any kind whatsoever. Upon placing an order containing products that are restricted by our age validation screen, the buyer agrees to all the above and stipulates that he / she is 18 years of age or older to comply with legislation. We do not sell products that are restricted by our age validation screen to minors. Minors will be criminally prosecuted if an order is attempted on our site.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We at The Herb Import Company reserve the right at any time after receipt of your order to accept or decline your order for any reason.


Parents, should your child visit this site deliberately or even by mistake, and place an order with us, it is not our fault - IT'S YOURS! If you are concerned that your child is accessing sites like ours first start monitoring and supervising your child's activities on the Internet. Because after all, there's a lot worse sites out there than this one that your child could be visiting or placing orders on. Second, please consider installing an Internet filter on your computer to filter out sites such as ours that are designed for a more mature audience only.


Delivery charges are calculated on a per-product basis.  Please note the delivery charges associated with each item.


Goods are charged at a price shown on the product pages on the date the customer places the order and are exclusive of VAT.  Prices are correct at the time of publication.  Errors or omissions are excepted.  Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.


All orders are shipped via FedEx.

FedEx generally makes deliveries only on normal business days (with the exception of ground, which deliveries only Tuesday – Saturday). As such, Saturday and Sunday are not counted toward the total number of days for each Express shipping option. Special Saturday delivery may be available to select locations for an additional surcharge. Please specify in your order notes if you are interested in special Saturday delivery service.

FedEx requires a physical address for all shipments. Shipments to post office boxes are not permitted.

We ship all of our shipments requiring delivery confirmation via a signature by the receiving party. In the event that this requirement is waived, the customer agrees not to hold The Herb Import Company liable for the condition of the product upon receipt. This does not preclude the customer from filing a claim with FedEx for a replacement product or products or monetary compensation, and The Herb Import Company will cooperate to the extent of its ability in providing documentation for the purposes of claim processing.


Every item we sell is carefully inspected before it is shipped.  If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will judge each situation on a case-by-case basis and offer a refund when appropriate.  All products to be returned must be carefully repackaged in their original packaging.


If we should receive a complaint about any part of our service, either by phone, fax, email, or letter, then it will be dealt with promptly, confidentially, and effectively.


The products and claims made about specific products on or through this site have not be evaluated by the FDA (United States Food & Drug Administration) and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. Any information provided is purely for historical, scientific and educational purposes and should never be interpreted as a recommendation for a specific treatment plan, product, and course of action of medical or cosmetic treatment. Persons with serious medical conditions should seek professional care.


Fraudulent orders include, but are not limited to, orders placed using a credit card that is not yours or one which you do not have permission to use. The use of a parents or legal guardian's credit card by a minor without the consent of the parent or legal guardian is a crime. It is classified as a felony. All such orders will be prosecuted to the fullest extent of the law. All financial responsibility including, but not limited to, attorney fees, court fees, fines and/or any other applicable fees shall be the full responsibility of the fraudulent party.


The Materials and Services on this site are protected by copyright and/or other intellectual property laws and any unauthorized use of the Materials or Services at this Site may violate such laws. Except as expressly provided herein, The Herb Import Company and its suppliers do not grant any express or implied right to you under any patents, copyrights, trademarks, or trade secret information with respect to the Materials and Services.

Except as specifically permitted herein, no portion of the information or documents on this Site may be reproduced in any form or by any means without the prior written permission of The Herb Import Company. Use of Site Information. Except as otherwise indicated elsewhere on this Site, you may view, download and print the documents and information available on this Site subject to the following conditions:

The documents and information may be used solely for personal, informational, internal, noncommercial purposes. The documents and information may not be modified or altered in any way. The documents and information on the Site may not be distributed. You may not remove any copyright or other proprietary notices contained in the documents and information. The Herb Import Company reserves the right to revoke the authorization to view, download and print the documents and information available on this Site at any time, and any such use shall be discontinued immediately upon written notice from The Herb Import Company. The rights granted to you constitute a license and not a transfer of title. The rights specified above to view, download and print the documents and information available on this Site are not applicable to the design or layout of this Site. Elements of this Site are protected by trade dress and other laws and may not be copied or imitated in whole or in part.

You also may not, without The Herb Import Company’s permission, "mirror" any material contained on this website on any other server. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you will immediately destroy any downloaded and printed materials. Any unauthorized use of any material contained on this Website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.


You agree to indemnify and hold The Herb Import Company, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site (including, without limitation, any User Content), your use of the Site, your placement of orders, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another person or entity.

This site could include technical or other mistakes, inaccuracies or typographical errors. The Herb Import Company may make changes to the materials and services at this site, including the prices and descriptions of any products listed herein, at any time without notice. The materials or services at this site may be out of date, and The Herb Import Company makes no commitment to update such materials or services. Content is assumed to be valid and correct to the best of knowledge. The Herb Import Company assumes no responsibility for errors or omissions in the information, documents, software, materials and/or services, which are referenced by or linked to this site. References to other corporations, their services and products, are provided "as is" without warranty of any kind, either express or implied.

In no event shall The Herb Import Company or its suppliers be liable to you or any third party for any special, punitive, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not The Herb Import Company has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of this site or of any web site referenced or linked to from this site. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

The use of the services or the downloading or other acquisition of any materials through the site is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from such activities. No advice or information, whether oral or written, obtained by you from The Herb Import Company or through or from the site shall create any warranty not expressly stated in the terms of use.


We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our site to provide you with a superior shopping experience. We protect all of your information against unauthorized access or release. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.

Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.


When you place an order, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred.


To personalize your experience at The Herb Import Company, we use a feature on your Internet browser called a cookie. Cookies are small files that your Web browser places on your computer's hard drive. We use cookies to let us know that you are a prior customer and to retrieve certain information previously provided by you to us, so that you do not need to re-enter this information every time you shop at the site. Cookies also let us know how you found us (e.g., through a particular web site or advertisement). Cookies are not used to access information entered on the secure server. This information can only be accessed when you enter your name and password. If you choose to configure your browser to remove or reject cookies, you will limit your experience on our site.


By using our web site, you consent to the collection, use, and disclosure of information by The Herb Import Company and to the terms of this privacy policy, disclaimer and terms of use. If we ever change our privacy policy, we will post any changes on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. If we were to make a material change to our privacy policy, we will either post a notice on our Web site or send you an e-mail notifying of the changes.


The information provided on this site is intended for your general knowledge only. If you have any medical concerns or questions regarding the use of any of the products offered on this site please consult with a physician.


The Herb Import Company is the owner of all Web site illustrations, graphics, design, text, and proprietary logos displayed. It is also is the owner or licensee of all programs and software used on its site. Copyright © 1996 - 2011 The Herb Import Company. All rights reserved.

HerbImport.com, and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of The Herb Import Company. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.


All products offered on our site are 100% legal. We do not sell illegal substances or tobacco products on our site. All products offered on our site used with an illegal or controlled substance is not condoned by The Herb Import Company and by doing so is against Federal, State and / or local laws.



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